Delete your account
Fragtal · Permanent deletion of your account and data
You can delete your Fragtal account and everything in it whenever you want. No permission needed, no approval to wait for, and we won't ask you why.
From the app, right away
If you still have Fragtal installed, this is the immediate route:
Profile → Account → Delete account
Once you confirm, deletion happens there and then. No queue, no review in between.
If you already uninstalled it
Uninstalling the app does not delete your account. Your data stays on the server until you ask us to erase it. If you no longer have the app and don't want to reinstall it, write to us:
Send an email to hello@fragtal.app with the subject Delete my account.
Write from the same email address you used to create the account. That is the only way we can verify the account is yours: if the message comes from a different address we won't be able to delete anything, because we couldn't tell you apart from someone requesting the deletion of somebody else's account.
We reply within 30 days at most, and in practice a good deal sooner. We'll confirm by email once it's done.
What gets deleted
Everything. In this order:
- Your perfume photos and your profile picture, from private storage.
- Your login account and, cascading from it, your profile, your collection, your wear logs, your reviews, your notes, your wishlist, your budgets and your survey answers.
It is irreversible and leaves no copy. There is no trash and no grace period: if you come back later, you start from scratch with a new account.
What takes a little longer
The database's encrypted backups, which exist so the service can be restored after a failure, keep a copy for up to 30 days. Those copies overwrite themselves and nobody reads them for ordinary use. After that window, nothing of yours is left anywhere.
It's the same window described in section 10 of the Privacy Policy.
If you were a Collector
Deleting your account does not cancel an active subscription on its own: that is managed by the store you bought it from, not by us. Cancel it first under Settings → your name → Subscriptions (iOS) or Google Play → Payments & subscriptions (Android), or it will keep charging you even though your account no longer exists.
Questions
Anything about your data, before or after deleting it, goes to the same place: hello@fragtal.app.